Whether it's your account, payments, bonuses, or the app — 1996 WC's support team is here for you 24/7, every day of the week.
Get support through whichever channel suits you best
For the fastest resolution, live chat is your best bet. Support is available in Bengali.
For complex issues, send the details via email. Attaching screenshots helps us resolve things more quickly.
Message us on Telegram. Many users prefer this channel as it's easy to use on mobile.
All common questions answered in one place. Check here before contacting support.
The 1996 WC support team can handle almost every type of issue you might encounter on an online betting platform. Key areas include:
Select the type of issue you're facing
All issues related to deposits and withdrawals
Questions about claiming bonuses, wagering requirements & expiry
Download, install & update issues
Login, Verification & Security
Bet settlement, odds & results
Responsible Gaming & data protection
Having a few details ready beforehand helps the 1996 WC support team resolve your issue faster.
Your 1996 WC account username or ID number.
The transaction reference number from your bKash/Nagad message.
Having a screenshot of the error message or issue will help us resolve it much faster.
Letting us know when the issue occurred helps us check the logs faster.
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Try these before contacting support
While the 1996 WC support team is active around the clock, there may be busier periods. During major tournaments or on weekends, live chat wait times may be slightly longer.
Wait times are typically shortest between 9 AM and 1 PM. For urgent issues, live chat is always your best option. For less time-sensitive matters, emailing us will get you a more detailed response.
Before starting a chat, summarize your issue in one sentence. This helps the agent understand your problem right away and get you to a solution faster.
Support agents will never ask for your password or payment PIN. Any such request is a scam.
The quality of support on any online platform is a direct reflection of how trustworthy it is. 1996 WC takes this seriously. Good odds and attractive bonuses alone don't make for a great betting experience — when something goes wrong, getting fast and accurate help is just as important.
The 1996 WC support team is fully focused on Bangladesh. Our agents speak Bangla and have a solid understanding of Bangladesh's payment systems — so whether a bKash transaction is stuck or something's gone wrong with Nagad, they know exactly where to look.
The 1996 WC Help Center also supports responsible gaming. If you feel you're spending too much time or money, contact support and we can set daily or weekly limits on your account. This is completely free and can be adjusted at any time.
1996 WC believes safe gaming is everyone's right
You can set a limit on how many hours per day or per week you play. Once the limit is reached, your session will end automatically.
Set a daily or monthly limit on how much you wager. Once the limit is reached, no further bets can be placed.
If needed, your account can be temporarily suspended for anywhere between 24 hours and 6 months.
Learn more about Responsible Gaming Responsible Gaming Visit the page. Our support team is always ready to help with any issue.
Key questions about the Help Center answered